Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business.
The aim of our Quality Management System is to ensure that we deliver a quality service to maintain excellent customer relations; Customer satisfaction remains inherent to our business and we regularly gather and monitor customer feedback; Our customer’s requirements have been fully understood and met; All work is carried out consistently to a defined standard; We have the skills and resources to fulfill our customer requirements; Our staff are fully trained and involved in quality improvement; We strive to continuously improve our systems and procedures and we a professional approach to customer interface is maintained at all times.
CRE-8-IVE recognises the importance that the quality of our service has to the future of our business.
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future.
From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business.